Emotional intelligence provides a road map for us to know whether we are on the right track in our personal and professional lives. Emotional intelligence is our guide for how we relate to others, and it can determine our success in managing conflict and finding our passion in life and work. This course will provide both an overview of emotional intelligence as well as provide a guide for how to address the issues creating conflict in your personal and professional life and the tools to face those challenges and find success.
* You have 4 weeks to complete this course from date of your enrollment.
Emotional Intelligence in the Workplace training course content
The Emotional Intelligence in the Workplace training course consists of 4 modules:
Increase Your Emotional Intelligence Module 1 Section 1 What Are Emotions?
This module will define emotional intelligence and provide an overview of how emotions exist in our brain and link to our behaviors. Emotional intelligence is both about the choices we make as well as how our interactions with others can influence how we feel. Emotions are linked to our thoughts and our actions, all influencing our behaviors and performance in the workplace.
- The anatomy of emotion
- How feelings influence our performance
- The relationship between values and emotions
- Emotional Hijacking
- The cognitive component of emotion
Increase Your Emotional Intelligence Module 2 Section 2 The Components of Emotional Intelligence
In order to improve on our emotional intelligence, we must first understand the components of emotional intelligence. Emotional intelligence, unlike our IQ, is not fixed or limited. Our emotional capacity can increase with experience and age. This module will focus on the components of emotional intelligence and how emotional intelligence develops.
- Emotional intelligence as a partnership
- The emotional intelligence model
- Self-awareness in emotional intelligence
- The role of a self-coach
- The power of observation
Increase Your Emotional Intelligence Module 3 Section 3 Seven Steps to Emotional Intelligence
Knowing the steps to build emotional intelligence is key to understanding how it functions in the workplace. Being a strong observer of the self and others is the beginning step in a process that ends with reflection. This module will continue where the previous one left off with an in depth discussion of the remaining steps to emotional intelligence in the workplace.
- Know your emotion modus operandi
- Pitfalls of interpretation
- Engaging in a pause
- Visualization
- Methods for practicing reflection
Increase Your Emotional Intelligence Module 4 Section 4 Emotional Intelligence at Work
There are many methods of increasing emotional intelligence in the workplace. While there is a lot to be done as an individual, emotional intelligence always involves a relationship with someone else. Building emotional intelligence at work requires both an ability to understand the self and to collaborate with those around you. This module will discuss how to build emotional intelligence in the workplace through empathy, collaboration, social expertise, and knowing your purpose.
- Building self-awareness
- Empathy in the workplace
- Increasing social bonds in the workplace
- Reducing conflict, improving collaboration
- Knowing Your Purpose
After completing Emotional Intelligence in the Workplace training course
After completing the Emotional Intelligence in the Workplace training course, you should be able to:
- Identify the connection between emotions and behavior
- Identify the five areas of emotional intelligence
- Name the needed traits for building emotional intelligence
- Identify methods of building your own emotional intelligence
- Define the five methods of emotional intelligence at work
Course duration
The Emotional Intelligence in the Workplace training course is 24 hours long, taught over 4 weeks.
