About this course
Our Complete Career Training Programs (CCTP) include both the training you need and the skills you will want in order to be prepared for your new career. We have taken online career programs to a whole new level by bundling our Career Training with Professional Development and Personal Enrichment courses to ensure you have a diversified learning experience.
Our mentor-supported career courses focus on the industry standards that prepare you for your chosen career or certification. You will also get our smaller, self-study professional development courses to fine tune some of the softer skills needed in your chosen career, and our four-week long, instructor-led personal enrichment courses to further your employment training.
Sign up today for this all-inclusive career training program!
CompTIA A+
We offer you the most effective way to earn your CompTIA A+ certification. CompTIA A+ is the starting point for a career in IT. The exam covers maintenance of PCs, mobile devices, laptops, operating systems and printers. Two exams are necessary to be certified: CompTIA A+ Essentials, exam code 220-801; and CompTIA A+ Practical Application, exam code 220-802.
CompTIA A+ 220-801 covers the fundamentals of computer technology, installation and configuration of PCs, laptops and related hardware, and basic networking. CompTIA A+ 220-802 covers the skills required to install and configure PC operating systems, as well as configuring common features (e.g. network connectivity and email) for mobile operating systems Android and Apple iOS.
This course includes access to a hands-on Practice-Lab for 220-802, which will allow candidates to have training in the practical application of the course concepts without having to buy any additional software and will prepare them for success on the certification exam.
Prerequisite(s): It is recommended that students take CompTIA Strata if they are new to this field. Students should have basic keyboarding and computer skills, and be comfortable navigating the internet.
Cisco Certified Entry Networking Technician (CCENT) Interconnecting Networking Devices Part 1
The 100-101 Interconnecting Cisco Networking Devices Part 1 (ICND1) course is associated with the CCENT certification and the first step in achieving the CCNA Routing and Switching certification. Our CCENT course will prepare candidates for the Interconnecting Cisco Networking Devices Part 1 (ICND1) v2.0 exam. This course teaches the knowledge and skills required to successfully install, operate, and troubleshoot a small branch office network. Some topics include: the Operation of IP Data Networks; LAN Switching Technologies; IP Addressing (IPv4 & IPv6); IP Routing Technologies; IP Services (DHCP, NAT, ACLs); Network Device Security; and Basic Troubleshooting.
This course includes access to a hands-on Practice-Lab for 100-101, which will allow candidates to have training in the practical application of the course concepts without having to buy any additional software and will prepare them for success on the certification exam.
Prerequisite(s): Students should have keyboarding and computer skills, and be comfortable navigating the internet
Cisco Certified Network Associate (CCNA) Interconnecting Networking Devices Part 2
This CCNA 200-101 Interconnecting Cisco Networking Devices Part 2 (ICND2) course prepares for the exam associated with the Cisco Certified Network Associate certification. This course provides the knowledge and skills required to successfully install, operate, and troubleshoot a small to medium size enterprise branch network. This course covers topics LAN Switching Technologies; IP Routing Technologies; IP Services (FHRP, Syslog, SNMP v2 & v3); Troubleshooting; WAN Technologies.
This course includes access to a hands-on Practice-Lab for 200-101, which will allow candidates to have training in the practical application of the course concepts without having to buy any additional software and will prepare them for success on the certification exam.
Prerequisite(s): Cisco Certified Entry Networking Technician (CCENT) Interconnecting Networking Devices Part 1
Better Interpersonal Communication
Interpersonal Communication is a very important skill that is needed to develop and maintain personal and professional relationships. Just because you are talking does not mean you are communicating. This course will take you through the steps involved in understanding the importance of interpersonal communication and the effect on our daily interactions.
Personal Excellence
As a person with unique gifts to offer, it is your responsibility to use your talents wisely and it is your right to enjoy yourself while doing so. In this class we will learn what it takes to develop career-enhancing skills that include: goal setting, time management, and personal organization. You will learn the crucial steps it takes to improve your creative abilities, gain confidence and minimize conflict in your life. Just as a successful business requires a mission and a plan, so does a fulfilling life.
Email Etiquette
In decades past, business writing was a rare, formal event. Most everyone has a computer at home or work these days, so we are now many times more likely to send a written message to others using email. Sometimes these messages are poorly written, which creates misunderstandings and affects the sender's reputation.
Safe Lifting Practices
Every year, many workers suffer back injuries caused when they improperly lift and carry heavy loads. This can affect most every worker in any industry, from an officer worker moving a box of copy paper to a carpenter constructing a building. This course discusses several tactics to help workers properly lift and carry heavy loads.
What is Customer Service?
Almost all businesses and industries rely upon their customers to earn a profit. Being able to understand a customer's needs and being able to fulfill those needs effectively is a strategic advantage for organizations. Before excellent customer service can be delivered, the service provider needs to understand basic elements and terms relating to customer service as well as the impact that social media and virtual networking have on customer purchasing decisions. Lastly, good customer service starts by understanding and practicing the fundamentals with every customer, every day. This course introduces learners to basic elements of customer service.
Having a Customer Focus
Customer service is not about making a sale at all costs; it's about ensuring the customer receives what they need. Customers' Perception of a company's customer service is affected by the actual service delivered. Service failures are bound to arise, so rather than dwelling on negative aspects of customer problems, companies should focus on the positive opportunities the problems generate. This course discusses ways to ensure workers provide a customer focus.
CompTIA A+
Outline: A+ 220-801
CompTIA A+ 220-801 Module 1
PC Hardware
- Motherboards, Processors, and Memory
- Identifying Motherboard Components
- Purposes of Processors
- Memory Terms
- Storage Devices
- Power Supplies
- Hard Disk Drive Systems
- Removable Storage
- Installing, Removing and Configuring Storage Devices
- Identifying Characteristics of Power Supplies
CompTIA A+ 220-801 Module 2
Peripherals, Expansion, Displays, and Configurations
- Peripherals and Expansions
- Installing and Configuring Expansion Cards
- Connectors and Cables
- Input Devices
- Multimedia Input Devices
- Output Devices
- Understanding Display Types
- Videos Standards
- Custom Configuration
- Graphics
- CAD/CAM Workstations
- CPU Enhancements
- Audio and Video Editing Workstations
- Gaming PC's
- Home Theatre PC's
CompTIA A+ 220-801 Module 3
Networking Fundamentals
- Understanding Networking Principals
- Networking Fundamentals
- Cables, Connectors, and Cabling Tools
- Common Network Hardware
- Network Interface Cards (NICs)
- Networking Components
- Introduction to TCP/IP
- TCP/IP Structure
- Understanding IP Addressing
- Wireless and SOHO Networks
- Wireless Networking
- Installing and Configuring SOHO Networks
- Choosing Connection Types
CompTIA A+ 220-801 Module 4
Laptops, Printers, and Operations
- Understanding Laptop Architecture
- Laptop vs. Desktop
- Motherboards and Processors
- Disassembling and Reassembling Laptops
- Installing and Configuring Printers
- Understanding Printer Types
- Performing Printer Maintenance and Upgrades
- Memory Packages
- Storage
- Expansion Buses and Ports
- Understanding Operational Procedures
- Safety Procedures
- Environmental Controls
Outline: A+ 220-802
CompTIA A+ 220-802 Module 5
Operating Systems
- Understanding Operating Systems Basics
- Minimum System Requirements
- Window Interface
- Updating Windows
- Creating Restore Points
- Operating Systems (OS) Administration
- Interacting with OS
- Administrative Tools
- Disc Management
- User Authentication
CompTIA A+ 220-802 Module 6
Working with Windows
- Working with Windows 7
- Working with Windows Vista
- Working with Windows XP
- Installing Windows
- Boot Sequence
- Features
- Control Panel Utilities
- Networking Windows
- Performance and Optimization
- User Account Controls
- Determining OS Installation Operations
- Upgrading OS
CompTIA A+ 220-802 Module 7
Security and Mobile Devices
- Common Prevention Methods
- Common Security Threats
- Workstation Security Practices
- Destruction and Disposal Methods
- Securing a SOHO Wireless Network
- Securing a SOHO Wired Network
- Mobile Devices
- Comparing Android to iOS
- Network Connectivity and Email
- Mobile Device Security
- Larger Mobile Devices
- Mobile Device Synchronization
CompTIA A+ 220-802 Module 8
Troubleshooting
- Troubleshooting Theory, OSs and Security
- Troubleshooting Theory
- Troubleshooting OS
- Security Issues
- Hardware and Network Troubleshooting
- Troubleshooting Core Hardware Issues
- Troubleshooting Laptops, Printers, and Networking
- Malware Removal
**Outlines are subject to change, as courses and materials are updated.**
Cisco Certified Entry Networking Technician (CCENT) Interconnecting Networking Devices Part 1
CCENT Part 1 Module 1
Networking Fundamentals
- TCP/IP's and OSI Networking Modules
- Fundamentals of Ethernet LANs
- Fundamentals of WANs
- Fundamentals of IPv4 Addressing and Routing
- TCP/IP's Transport and Applications
- Packet Delivery Process
- Connecting to an Ethernet LAN
- Securing the Network
- Host-to-Host Communication Model
- Layer 4 Protocols
CCENT Part 1 Module 2
Ethernet LANs and Switches
- Building Ethernet LANs and Switches
- Installing and Operating Cisco LAN Switches
- Configuring Ethernet Switching
- Implementing Ethernet Switching
- Implementing Ethernet Virtual LANs
- Troubleshooting Ethernet LANs
- Challenges of Shared LANs
- Solving Network Challenges with Switched LAN Technology
- Packet Delivery Process
- Operating Cisco IOS Software
- Starting the Switch
CCENT Part 1 Module 3
Addressing and Subnetting
- Perspectives on IPv4 Subnetting
- Analyzing Classful IPv4 Networks
- Analyzing Subnet Masks
- Analyzing existing Subnets
- Using Public and Private IP Addresses for the IPv4
- Addressing Scheme using VLSM
- Requirements for LAN/WAN Environments
- IP Addressing and Host Configurations
- IOS Commands and Basic Router Set-up
- Different Methods of Routing Protocols
CCENT Part 1 Module 4
Implementing IP Version 4
- Operating Cisco Routers
- Configuring IPv4 Addresses and Routes
- Learning IPV4 Routes with OSPFv2
- Configuring and verifying host connectivity
- Understanding Binary Basics
- Constructing a Network Addressing Scheme
- Starting a Router
- Configuring a Router
- Packet Delivery Process
- Understanding Router Security
CCENT Part 1 Module 5
Advanced IPv4 Addressing Concepts
- Subnet Design
- Variable Length Solutions
- Route Summarization
- Access Control Lists
- IPv4 ACLs and Device Security
- Network Address translation
- Enabling the Internet Connection
- Enabling Static Routing
- Configuring Serial Encapsulation
- Enabling Routing Information Protocol (RIP)
CCENT Part 1 Module 6
IPv4 Services
- IPv4 Access Control List Basics
- Standard Numbered IPv4 ACLs
- List Logic with IP ACLs
- Matching Logic and Command Syntax
- Matching the Exact IP Address
- Matching a Subset of the Address with Wildcards
- Binary Wildcard Masks
- Extended Numbered IP Access Control Lists
- Matching the Protocol, Source IP, and Destination IP
- Matching TCP and UDP Port Numbers
- Extended IP ACL Configuration
CCENT Part 1 Module 7
IP Version 6
- Fundamentals of IP Version 6
- IPv6 Protocols
- Replacement Protocol
- IPv6 Addressing and Subnetting
- Prefix Length of Addressing
- IPv6 Addressing on Routers
- IPv6 Addressing on Hosts
- Implementing IPv6 Routing
- LAN/WAN Environment
- Troubleshooting Common IP Addressing Problems
CCENT Part 1 Module 8
Implementing IPv6
- IPv6 Protocols
- Neighbor Discovery
- Routers with MDP RS and RA
- Discovering Duplicate Addresses
- DHCPv6 Relay Agents
- Verification of Host IPv6 Connectivity
- Rules for Connected Local Routes
- Static IPv6 Routes
- Dynamic Routes with OSPFv3
**Outlines are subject to change, as courses and materials are updated.**
Cisco Certified Network Associate (CCNA) Interconnecting Networking Devices Part 2
CCNA Part 2 Module 1
LAN Switching
- Spanning Tree Protocol Concepts
- LAN Switching
- STP Features
- STP Configuration and Verification
- Devices with Ethernet LAN Switches
- Switch Verification
- Spanning Tree Protocol Implementation
- Troubleshooting LAN Switching
- Data Plan Analysis
- Root Cause Analysis
CCNA Part 2 Module 2
IP Version 4 Routing
- Troubleshooting IPv4 Routing
- IP Routing Logic
- Problem Isolation using Ping Command
- Creating Redundant First-Hop Routers
- Virtual Private Networks
- Host and Default Routers
- Improving Performance with Spanning Tree
- Routing Between VLANs
- Securing the Expanded Network
- Troubleshooting Switched Networks
CCNA Part 2 Module 3
Version 4 Routing Protocols
- Implementing OSPF for IPv4
- SPF Calculation Reduction Time
- Using Designated Routers and Ethernet Links
- EIGRP Concepts
- EIGRP Implementation
- Route Poisoning
- Advanced DV Protocol
- Troubleshooting IPv4 Routing Protocols
- Implementing VLSM
- Successor Routes
CCNA Part 2 Module 4
Wide Area Networks
- Implementing Point to Point WANs
- Leased Line WANs with HDLC
- Roles of CSU/DSU
- PPP Framing
- Frame Relay Concepts
- Implementing Frame Relay
- Types of WANs
- Frame Relay Layering
- Multipoint Subinterfaces
CCNA Part 2 Module 5
IP Version 6
- Normal IPv6 Operation
- Implementing OSPF
- Assigning Addresses to Hosts
- Routing Addresses and static Route Configuration
- Verifying IPv6 Connectivity
- OSPFv3 Configuration
- Load Balancing
- EIGRPv5 Configuration
- Troubleshooting IPv6 Routing
- Troubleshooting EIGRP
CCNA Part 2 Module 6
Network Management
- Managing Network Devices
- Managing IOS Files
- Managing IOS Licensing
- Managing Software Activation
- Cisco Passwords
- Recovery and Reset
- Exam Preparation
**Outlines are subject to change, as courses and materials are updated.**
Better Interpersonal Communication
Better Interpersonal Communication Module 1
Introduction to Interpersonal Communication
Module one will help students understand just what interpersonal communication is. Included is how you communicate face-to-face, and the process by which you exchange information through feelings and through verbal and non-verbal messages. Module one will discuss how you communicate through voice, facial features, gestures, and body language.
- Understanding Interpersonal Communication
- What is Communication
- Verbal Communication
- Non Verbal Communication
- Listening Skills
Better Interpersonal Communication Module 2
Self-Concept, Self-Esteem and Self-Disclosure
In module two, students will learn more about how communication affect's one's perception, attitude and behavior, all of which can be demonstrated through interpersonal communication. In order to communicate with others you first need to be able to understand yourself. Module two will also touch on gender communication and how to understand the differences in how males and females communicate.
- Understanding Your Self-Concept
- About Your Self-Esteem
- Exercising Self-Disclosure
- Understanding Gender Communication
- Perception of Interpersonal Communication
Better Interpersonal Communication Module 3
Perception, Defensiveness and Conflict
Not everyone's perception of their environment is the same. Module three will discuss how we pay attention to various stimuli and clues, whether consciously or not. Also included in this module is defensive behaviors and how to communicate without it dominating your interpersonal relationship. Finally, module three will discuss the conflicts that occur in communicating with others with there is an inconsistency in ideas, attitudes, emotions and values.
- Understanding Perception
- Physiological Perceptions
- Psychological Perceptions
- Defensive Behaviors
- Different Styles of Conflict
Better Interpersonal Communication Module 4
Electronic Communication
Electronic communication has become a part of about everyone's lives. We have the convenience of communicating via text, e-mail, social networking sites and phone calls and face to face communication has dwindled. Module four will discuss how electronic communication can enhance and hinder our communication and intimacy at the same time. Also included is how to most effectively use electronic communication.
- Types of Electronic Communication
- Characteristics of Electronic Communication
- Electronic Communication-Misuses
- Using Electronic Communication Effectively
- How Technology Plays a Role in Interpersonal Communication
Personal Excellence
Personal Excellence Module 1
Your Mission and Vision in Life
In week one, we will learn what a strategic plan is and why you need one in your life. We will also go over the finding your main purpose in life and how to take the steps to reaching that goal of success.
- Life Strategic Plan
- Why Have a Strategic Plan
- Find Your Purpose
- Your Personal Mission
- Your Vision of Success
Personal Excellence Module 2
Success Factors in Life
This week we will look at what it is that you need in order to succeed. So many times we are pulled way and distracted by menial things and our success is deferred.
- Critical Success Factors
- Finding Your Strengths
- Finding Your Weaknesses
- Finding Your Opportunities
- Finding Your Threats
Personal Excellence Module 3
Steps to Success
What goals would you like to set for yourself? This week we will study how we can implement goals and follow through on accomplishing them. We will touch on time management and how happiness is sometimes left out of our daily schedules.
- Setting Goals
- SMART Goals
- Time and Emotions Study
- Time Management
- What Makes You Happy
Personal Excellence Module 4
Creating Your Simplementation Plan
In our final week we will discuss how to select our successful strategies and how to implement them. We will also go over what happens when you are overwhelmed, or feel like there isn't enough time “ there are strategies to help overcome these obstacles. Finally, we will learn how to create our own Simplementation plan and apply it to everyday life.
- Selecting Successful Strategies
- Implementing Strategies Into a Plan
- How to Prioritize
- Overcoming Obstacles
- How to Create a Simplementation Plan
