About this course
Our Complete Career Training Programs (CCTP) include both the training you need and the skills you will want in order to be prepared for your new career. We have taken online career programs to a whole new level by bundling our Career Training with Professional Development and Personal Enrichment courses to ensure you have a diversified learning experience.
Our mentor-supported career courses focus on the industry standards that prepare you for your chosen career or certification. You will also get our smaller, self-study professional development courses to fine tune some of the softer skills needed in your chosen career, and our four-week long, instructor-led personal enrichment courses to further your employment training.
Sign up today for this all-inclusive career training program!
CompTIA A+
We offer you the most effective way to earn your CompTIA A+ certification. CompTIA A+ is the starting point for a career in IT. The exam covers maintenance of PCs, mobile devices, laptops, operating systems and printers. Two exams are necessary to be certified: CompTIA A+ Essentials, exam code 220-801; and CompTIA A+ Practical Application, exam code 220-802.
CompTIA A+ 220-801 covers the fundamentals of computer technology, installation and configuration of PCs, laptops and related hardware, and basic networking. CompTIA A+ 220-802 covers the skills required to install and configure PC operating systems, as well as configuring common features (e.g. network connectivity and email) for mobile operating systems Android and Apple iOS.
This course includes access to a hands-on Practice-Lab for 220-802, which will allow candidates to have training in the practical application of the course concepts without having to buy any additional software and will prepare them for success on the certification exam.
Prerequisite(s): It is recommended that students take CompTIA Strata if they are new to this field. Students should have basic keyboarding and computer skills, and be comfortable navigating the internet.
CompTIA Network +
The CompTIA Network+ certification is the sign of a qualified networking professional. Our course is designed to teach the CompTIA Network+ skills necessary to prepare for the N10-006 certification exam. CompTIA Network+ certification is vendor-neutral, validates technical competency in network technologies, installation and configuration, media and topologies, management, and security. CompTIA Network + is designed to ensure a common level of understanding for IT Professionals.
This course includes access to a hands-on Practice-Lab which will allow candidates to have training in the practical application of the course concepts without having to buy any additional software and will prepare them for success on the certification exam.
Prerequisite(s): We recommend candidates possess CompTIA A+ certification and networking experience. Students should have basic keyboarding and computer skills, and be comfortable navigating the internet.
CompTIA Security+
CompTIA Security+ certification designates knowledgeable professionals in the field of security, one of the fastest-growing fields in IT. CompTIA Security+ is an international, vendor-neutral certification that demonstrates competency in Network Security, Compliance and Operational Security, Threats and Vulnerabilities, Application, Data and Host Security, Access Control and Identity Management Cryptography.
This course prepares for the Security+ certification exam SY0-401. Many corporations recommend or require the Security+ certification for their IT employees. Companies like Sun, IBM/Tivoli Software Group, Symantec, Motorola and Olympus Security Group know the value of a Security+ certification and recommend or require it of their IT employees.
This course includes access to a hands-on Practice-Lab which will allow candidates to have training in the practical application of the course concepts without having to buy any additional software and will prepare them for success on the certification exam.
Prerequisite(s): We recommend candidates possess CompTIA Network+ certification and two years of technical networking experience, with an emphasis on security.
Better Interpersonal Communication
Interpersonal Communication is a very important skill that is needed to develop and maintain personal and professional relationships. Just because you are talking does not mean you are communicating. This course will take you through the steps involved in understanding the importance of interpersonal communication and the effect on our daily interactions.
Personal Excellence
As a person with unique gifts to offer, it is your responsibility to use your talents wisely and it is your right to enjoy yourself while doing so. In this class we will learn what it takes to develop career-enhancing skills that include: goal setting, time management, and personal organization. You will learn the crucial steps it takes to improve your creative abilities, gain confidence and minimize conflict in your life. Just as a successful business requires a mission and a plan, so does a fulfilling life.
Service by Telephone
Not all customer service work happens face-to-face; much of it is conducted by phone. Telephone greetings are critical because they help form first impressions, which help them decide whether to do business with a company in the long run. Having polished telephone skills and practice good phone etiquette may be the difference between an average and exceptional customer service experience. This course discusses the role telephones play in the customer service industry.
Email Etiquette
In decades past, business writing was a rare, formal event. Most everyone has a computer at home or work these days, so we are now many times more likely to send a written message to others using email. Sometimes these messages are poorly written, which creates misunderstandings and affects the sender's reputation.
What is Customer Service?
Almost all businesses and industries rely upon their customers to earn a profit. Being able to understand a customer's needs and being able to fulfill those needs effectively is a strategic advantage for organizations. Before excellent customer service can be delivered, the service provider needs to understand basic elements and terms relating to customer service as well as the impact that social media and virtual networking have on customer purchasing decisions. Lastly, good customer service starts by understanding and practicing the fundamentals with every customer, every day. This course introduces learners to basic elements of customer service.
Having a Customer Focus
Customer service is not about making a sale at all costs; it's about ensuring the customer receives what they need. Customers' Perception of a company's customer service is affected by the actual service delivered. Service failures are bound to arise, so rather than dwelling on negative aspects of customer problems, companies should focus on the positive opportunities the problems generate. This course discusses ways to ensure workers provide a customer focus.
CompTIA A+
Outline: A+ 220-801
CompTIA A+ 220-801 Module 1
PC Hardware
- Motherboards, Processors, and Memory
- Identifying Motherboard Components
- Purposes of Processors
- Memory Terms
- Storage Devices
- Power Supplies
- Hard Disk Drive Systems
- Removable Storage
- Installing, Removing and Configuring Storage Devices
- Identifying Characteristics of Power Supplies
CompTIA A+ 220-801 Module 2
Peripherals, Expansion, Displays, and Configurations
- Peripherals and Expansions
- Installing and Configuring Expansion Cards
- Connectors and Cables
- Input Devices
- Multimedia Input Devices
- Output Devices
- Understanding Display Types
- Videos Standards
- Custom Configuration
- Graphics
- CAD/CAM Workstations
- CPU Enhancements
- Audio and Video Editing Workstations
- Gaming PC's
- Home Theatre PC's
CompTIA A+ 220-801 Module 3
Networking Fundamentals
- Understanding Networking Principals
- Networking Fundamentals
- Cables, Connectors, and Cabling Tools
- Common Network Hardware
- Network Interface Cards (NICs)
- Networking Components
- Introduction to TCP/IP
- TCP/IP Structure
- Understanding IP Addressing
- Wireless and SOHO Networks
- Wireless Networking
- Installing and Configuring SOHO Networks
- Choosing Connection Types
CompTIA A+ 220-801 Module 4
Laptops, Printers, and Operations
- Understanding Laptop Architecture
- Laptop vs. Desktop
- Motherboards and Processors
- Disassembling and Reassembling Laptops
- Installing and Configuring Printers
- Understanding Printer Types
- Performing Printer Maintenance and Upgrades
- Memory Packages
- Storage
- Expansion Buses and Ports
- Understanding Operational Procedures
- Safety Procedures
- Environmental Controls
Outline: A+ 220-802
CompTIA A+ 220-802 Module 5
Operating Systems
- Understanding Operating Systems Basics
- Minimum System Requirements
- Window Interface
- Updating Windows
- Creating Restore Points
- Operating Systems (OS) Administration
- Interacting with OS
- Administrative Tools
- Disc Management
- User Authentication
CompTIA A+ 220-802 Module 6
Working with Windows
- Working with Windows 7
- Working with Windows Vista
- Working with Windows XP
- Installing Windows
- Boot Sequence
- Features
- Control Panel Utilities
- Networking Windows
- Performance and Optimization
- User Account Controls
- Determining OS Installation Operations
- Upgrading OS
CompTIA A+ 220-802 Module 7
Security and Mobile Devices
- Common Prevention Methods
- Common Security Threats
- Workstation Security Practices
- Destruction and Disposal Methods
- Securing a SOHO Wireless Network
- Securing a SOHO Wired Network
- Mobile Devices
- Comparing Android to iOS
- Network Connectivity and Email
- Mobile Device Security
- Larger Mobile Devices
- Mobile Device Synchronization
CompTIA A+ 220-802 Module 8
Troubleshooting
- Troubleshooting Theory, OSs and Security
- Troubleshooting Theory
- Troubleshooting OS
- Security Issues
- Hardware and Network Troubleshooting
- Troubleshooting Core Hardware Issues
- Troubleshooting Laptops, Printers, and Networking
- Malware Removal
**Outlines are subject to change, as courses and materials are updated.**
CompTIA Network +
CompTIA Network+ Module 1
Networking Concepts
- Introduction to Networks
- Physical Network Topologies
- Topology Selection, Backbones, and Segments
- Open Systems Interconnection Specifications
- Internetworking Models
- OSI Reference Model
- Introduction to Encapsulation
- Modulation Techniques
CompTIA Network+ Module 2
Networking Topologies and Ethernet Specifications
- Physical Media
- Cable Properties
- Wiring Standards
- Installing Wiring Distributions
- Network Basics
- Ethernet Basics
- Ethernet at the Data Link Layer
- Ethernet at the Physical Layer
- Ethernet over Other Standards
CompTIA Network+ Module 3
Networking Devices and Internet Protocol
- Common Network Connectivity Devices
- Specialized Devices
- Planning and Implementing a Basic SOHO Network
- Switches and Bridges at the Data Link Layer
- Hubs at the Physical Layer
- Environmental Considerations
- Introducing TCP/IP
- TCP/IP and the DoD Model
- The Host-to-Host Layer Protocols
- The Internet Layer Protocols
- Data Encapsulation
CompTIA Network+ Module 4
IP Addressing, Subnetting and Troubleshooting
- IP Terminology
- The Hierarchical IP Addressing Scheme
- IPv4 Address Types
- Internet Addressing
- Internet Protocol Version 6 (IPv6)
- Subnetting Basics
- Troubleshooting IP Addressing
- Introduction to Network Address Translation (NAT)
- How NAT Works
CompTIA Network+ Module 5
IP Routing and Routing Protocols
- Routing Basics
- The IP Routing Process
- Testing Your IP Routing Understanding
- Static and Dynamic Routing
- Routing Protocol Basics
- Distance Vector Routing Protocols
- Link State Routing Protocols
- High Availability
- Hot Standby Router Protocol (HSRP)
- IPv6 Routing Protocols
CompTIA Network+ Module 6
Virtual LANs and Wireless Networking
- Networking Before Layer 2 Switching
- Switching Services
- Spanning Tree Protocol
- Virtual LANs
- VLAN Trunking Protocol
- Introduction to Wireless Technology
- The 802.11 Standards
- Comparing 802.11 Standards
- Wireless Network Components
- Installing a Wireless Network
CompTIA Network+ Module 7
Authentication and Network Threats
- Security Filtering
- Managing User Account and Password Security
- Single Sign-On
- Multifactor Authentication
- User-Authentication Methods
- Recognizing Security Threats
- Vulnerabilities
- Understanding Mitigation Techniques
- Policies and Procedures
- Anti-Malware Software
CompTIA Network+ Module 8
Physical Security and Wide Area Networks
- Using Hardware and Software Security Devices
- Defining Firewalls
- Firewall Technologies
- Firewalls at the Application Layer vs the Network Layer
- Scanning Services
- Intrusion Detection
- VPN Concentrators
- What's a WAN?
- T-Series Connections
- Transmission Media
CompTIA Network+ Module 9
Troubleshooting Tools, Software and Hardware
- Protocol Analyzers
- Throughput Testers
- Connectivity Software
- Using the Address Resolution Protocol
- Understanding Network Scanners
- Port Scanners
- Wi-Fi Analyzer
- Baseline
- Network Monitoring and Logging
- Identifying Hardware Tools
CompTIA Network+ Module 10
Network Troubleshooting, Management and Monitoring
- Narrowing Down the Problems
- Troubleshooting Steps
- Troubleshooting Tips
- Establish a Theory
- Software Configuration
- Viruses
- Managing Network Documentation
- Network Monitoring
- Network Optimization
**Outlines are subject to change, as courses and materials are updated.**
CompTIA Security+
CompTIA Security+ Module 1
Risk, Monitoring, and Diagnosing Networks
- Risk Related Concepts
- Control Types
- False Positives and Negatives
- Risk Management
- Implementing Policies
- Understanding Control Types
- Alarms
- Alerts
- Trends
- Security Posture
CompTIA Security+ Module 2
Devices, Infrastructure, and Access Control
- Mastering TCP/IP
- OSI Resilience
- Working with TCP/IP Suite
- IPv4 and IPv5
- Encapsulation
- Protocols and Services
- Securing Workstations
- Access Control Basics
- Identity Management
- Network Access Control
CompTIA Security+ Module 3
Protecting the Wireless Networks and Securing the Cloud
- Wireless Systems
- Lightweight Extensible Authentication Protocol
- Wireless Attacks
- Access Points
- Classifying Information
- Private Cloud
- Security and the Cloud
- Host Availability
- Sandboxing
- Cloud Storage
CompTIA Security+ Module 4
Host, Data, Cryptography and Application Security
- Application Hardening
- Fuzzing
- Secure Coding
- Host Security
- Database Technologies
- Cryptography Overview
- Modern Cryptography
- Rainbow Tables and Salt
- Key Stretching
- Wi-Fi Encryption
CompTIA Security+ Module 5
Malware, Vulnerabilities, Social Engineering and Threats
- Understanding Malware
- Surviving Viruses
- Types of Viruses
- Spoofing Attacks
- Understanding Social Engineering
- Types of Social Engineering Attacks
- What Motivates an Attack?
- The Principles Behind Social Engineering
- Social Engineering Attack Examples
- Understanding Physical Security
CompTIA Security+ Module 6
Security Administration and Disaster Recovery
- Understanding Physical Security
- Third-Party Integration
- Transitioning
- Understanding Business Continuity
- Impact Analysis
- The Health Insurance Portability and Accountability Act
- The Gramm-Leach-Bliley Act
- The Computer Fraud and Abuse Act
- Penetration Testing
- Vulnerability Scanning
**Outlines are subject to change, as courses and materials are updated.**
Better Interpersonal Communication
Better Interpersonal Communication Module 1
Introduction to Interpersonal Communication
Module one will help students understand just what interpersonal communication is. Included is how you communicate face-to-face, and the process by which you exchange information through feelings and through verbal and non-verbal messages. Module one will discuss how you communicate through voice, facial features, gestures, and body language.
- Understanding Interpersonal Communication
- What is Communication
- Verbal Communication
- Non Verbal Communication
- Listening Skills
Better Interpersonal Communication Module 2
Self-Concept, Self-Esteem and Self-Disclosure
In module two, students will learn more about how communication affect's one's perception, attitude and behavior, all of which can be demonstrated through interpersonal communication. In order to communicate with others you first need to be able to understand yourself. Module two will also touch on gender communication and how to understand the differences in how males and females communicate.
- Understanding Your Self-Concept
- About Your Self-Esteem
- Exercising Self-Disclosure
- Understanding Gender Communication
- Perception of Interpersonal Communication
Better Interpersonal Communication Module 3
Perception, Defensiveness and Conflict
Not everyone's perception of their environment is the same. Module three will discuss how we pay attention to various stimuli and clues, whether consciously or not. Also included in this module is defensive behaviors and how to communicate without it dominating your interpersonal relationship. Finally, module three will discuss the conflicts that occur in communicating with others with there is an inconsistency in ideas, attitudes, emotions and values.
- Understanding Perception
- Physiological Perceptions
- Psychological Perceptions
- Defensive Behaviors
- Different Styles of Conflict
Better Interpersonal Communication Module 4
Electronic Communication
Electronic communication has become a part of about everyone's lives. We have the convenience of communicating via text, e-mail, social networking sites and phone calls and face to face communication has dwindled. Module four will discuss how electronic communication can enhance and hinder our communication and intimacy at the same time. Also included is how to most effectively use electronic communication.
- Types of Electronic Communication
- Characteristics of Electronic Communication
- Electronic Communication-Misuses
- Using Electronic Communication Effectively
- How Technology Plays a Role in Interpersonal Communication
Personal Excellence
Personal Excellence Module 1
Your Mission and Vision in Life
In week one, we will learn what a strategic plan is and why you need one in your life. We will also go over the finding your main purpose in life and how to take the steps to reaching that goal of success.
- Life Strategic Plan
- Why Have a Strategic Plan
- Find Your Purpose
- Your Personal Mission
- Your Vision of Success
Personal Excellence Module 2
Success Factors in Life
This week we will look at what it is that you need in order to succeed. So many times we are pulled way and distracted by menial things and our success is deferred.
- Critical Success Factors
- Finding Your Strengths
- Finding Your Weaknesses
- Finding Your Opportunities
- Finding Your Threats
Personal Excellence Module 3
Steps to Success
What goals would you like to set for yourself? This week we will study how we can implement goals and follow through on accomplishing them. We will touch on time management and how happiness is sometimes left out of our daily schedules.
- Setting Goals
- SMART Goals
- Time and Emotions Study
- Time Management
- What Makes You Happy
Personal Excellence Module 4
Creating Your Simplementation Plan
In our final week we will discuss how to select our successful strategies and how to implement them. We will also go over what happens when you are overwhelmed, or feel like there isn't enough time “ there are strategies to help overcome these obstacles. Finally, we will learn how to create our own Simplementation plan and apply it to everyday life.
- Selecting Successful Strategies
- Implementing Strategies Into a Plan
- How to Prioritize
- Overcoming Obstacles
- How to Create a Simplementation Plan
