About this course
Our Dental Office Assistant Specialist program will introduce students to all the latest information and skill practice needed to succeed in the paperless era while also getting up to speed quickly on Microsoft® Office.
Dental Office Assistant
The Dental Office Assistant course delivers all the latest information and skills practice you need to succeed in the paperless era: technology, forms, and equipment in use today; up-to-date coding information; HIPAA and OSHA guidelines; functions of the dental business office; communication and critical thinking exercises. An in-depth look into completing common tasks such as scheduling, bookkeeping, electronic record regulations and insurance coding is also provided. Our course also includes the companion workbook for the text: The Administrative Dental Assistant and the latest version of Dentrix Learning CD-ROM, which provides an interactive and realistic look at the dental office environment.
Prerequisite(s): None
Microsoft® Office (MOS) 2013
If you're looking for a way to get up to speed quickly on the newest version of Microsoft Office, this course offers step-by-step instructions to make it easy. Office 2013 has new features and tools to master, and whether you're upgrading from an earlier version or encountering the Office applications for the first time, you'll appreciate this simplified approach.
This course covers:
- Microsoft Word 2013
- Microsoft Excel 2013
- Microsoft PowerPoint 2013
- Microsoft Outlook 2013
- Microsoft Access 2013
Microsoft Office holds more than 90 percent of the market for Windows-based productivity suites. Our MS Office 2013 course makes this technology easy to understand, even for those who are new to computers. As an added bonus, the training software that you will receive covers both MS Office 2013 and 2010.
This course prepares you for the following Microsoft Office Specialist (MOS) exams:
- Exam 77-418: MOS: Microsoft Office Word 2013
- Exam 77-420: MOS: Microsoft Office Excel 2013
- Exam 77-422: MOS: Microsoft Office PowerPoint 2013
- Exam 77-423: MOS: Microsoft Office Outlook 2013
- Exam 77-424: MOS: Microsoft Office Access 2013
NOTE: This course does NOT include the MS Office programs themselves. Students will need to have Office 2013 already installed on their computers.
Prerequisites: None
Dental Office Assistant
Dental Office Assistant Module 1
Introduction to the Dental Profession
- Orientation to the Dental Profession
- Good Personality Traits
- Education
- Members of the Dental Healthcare Team
- HIPPA
- OSHA
- Professional Ethics
- Legal Standards
- Patients' Rights
- Professional Organizations
- Basic Dental Office Design
- Dental Anatomy
- Dental Numbering System
- Charting Methods
- Dental Procedures
- Chairside Dental-Assisting Duties
- Infection Control
Dental Office Assistant Module 2
Communication Skills in the Dental Office
- Interpersonal and Communication Skills
- Barriers to Effective Communication
- Improving Communication
- Telephone Techniques
- Written Correspondence
- Letter Writing Style
- Patient Relations
- Psychology and Positive Image
- Problem Solving
- Providing Outstanding Customer Service
- Dental Healthcare Team Communications
- Dental Practice Procedural Manual
- Organizational Conflicts
- Staff Meetings
Dental Office Assistant Module 3
Managing Dental Office Systems Part 1
- Computerized Dental Practice
- Selecting a Software Package
- Basic Operations of a Software Package
- Role of the Administrative Dental Assistant
- Daily Procedures with a Computerized System
- Patient Clinical Records
- Electronic Clinical Records
- Collecting Information
- Clinical Records Risk Management
- Information Management
- Filing Methods
- Filing Equipment and Supplies
- Preparing the Clinical Record
- Preparing Business Documents
Dental Office Assistant Module 4
Managing Dental Office Systems Part 2
- Dental Patient Scheduling
- Mechanics of Scheduling
- The Art of Scheduling
- Making Appointments
- Time-Saving Functions
- Recall Systems
- Classification of Recalls
- Methods for Recalling Patients
- Inventory Management
- Types of Supplies, Products, & Equipment
- Selecting and Ordering Supplies, Products, & Equipment
- Occupational Safety and Health Administration (OSHA)
- Dental Office Equipment
- Electronic Business Equipment
- Telecommunications
- Intraoffice Communications
- Office Machines
- Business Office Environment
Dental Office Assistant Module 5
Financial Arrangements, Collection Procedures & Insurance
- Designing a Financial Policy
- Financial Policies
- Financial Policy Communications
- Managing Accounts Receivable
- Types of Dental Insurance
- Insurance Coding
- Organizing Insurance Coverage
- Types of Insurance Information Required
- Methods of Filing Insurance Claims
- Insurance Payments
- Insurance Tracking Systems
- Secondary Coverage
- Government Assistance
- Completing a Dental Claim Form
- Fraudulent Insurance Billing
Dental Office Assistant Module 6
Accounts Payable & Accounts Receivable
- Bookkeeping Procedures
- Organizing an Accounts Payable System
- Verification of Expenditures
- Check Writing
- Reconciling a Bank Statement
- Payroll
- Payroll Services
- Financial Records Organization
- Billing
- Managing Patient Transactions
- Reports
- Employment Strategies
- Managing Your Career
- Future Career Opportunities
- Assessing Yourself and Your Career
**Outlines are subject to change, as courses and materials are updated.**
Microsoft® Office (MOS) 2013
Microsoft Office 2013 Module 1
Office Basics
- Starting Programs
- The Ribbon and File Tab
- Ribbon Icons
- Quick Access Toolbar
- Customizing Office Programs
- Selecting and Editing Data
- Paste Options
- Undo and Redo
- Sharing Data Between Programs
- Modifying Pictures
- Enhancing Pictures
- Using Help
Microsoft Office 2013 Module 2
Working With Word
- Typing Text
- Navigating a Document
- Finding and Replacing Text
- Checking Spelling and Grammar
- Formatting Text
- Text Alignment
- Making Lists
- Using Styles and Templates
- Cover Pages
- Text in Tables
- Headers and Footers
- Dividing Text into Columns
Microsoft Office 2013 Module 3
Working With Excel
- Spreadsheet Basics
- Formatting Numbers and Labels
- Navigating Spreadsheets
- Clearing Data
- Creating a Formula
- Conditional Formatting
- Data Validation
- Using Functions
- Charting and Analyzing Data
- Creating and Editing Charts
- Sparklines
- Pivot Tables
Microsoft Office 2013 Module 4
Working With PowerPoint
- Creating a Presentation
- Working with Text
- Adding Color and Pictures
- Applying a Theme
- Changing the Background
- Adding Videos
- Adding Sound
- Spell-Checking Your Presentation
- Creating Slide Sections
- Using Transitions
- Adding Hyperlinks
- Creating Handouts
Microsoft Office 2013 Module 5
Working With Outlook
- Configuring Email Settings
- Creating Email
- Attaching Files
- Reading and Organizing Email
- Grouping Messages
- Deleting Email Messages
- Setting Appointments
- Viewing Appointments
- Storing Names and Addresses
- Searching Names
- Managing Tasks
- Storing a Task
Microsoft Office 2013 Module 6
Working With Access
- Understanding Databases
- Designing a Database
- Typing Data into Databases
- Closing and Saving a Database
- Searching a Database
- Sorting a Database
- Querying a Database
- Creating a Simple Query
- Report Wizard
- Manipulating Report Data
- Editing a Report
- Designing Reports
Microsoft Office 2013 Module 7
Tips and Tricks
- Saving Office 2013 Files
- Password-Protection
- Customize the Ribbon
- Reduce Spam in Outlook
- Using Office Web and Windows RT
- Guarding Against Macro Viruses
- Build Your Own Office Apps
- Collaborate with the Review Tab
- References Tab
- Using Excel's Data Tab
- Saving and Sending Files
- Checking File Compatibility
**Outlines are subject to change, as courses and materials are updated.**
