About this course
More than 80% of business leaders in the UK believe customers are not only the biggest pressure point for businesses, but are also the most influential drivers of change.
Effective customer service is crucial when developing a successful working business. This qualification will enable you to gain knowledge and develop existing skills around this vital and engaging service.
After successfully completing the course, you will receive a nationally recognised qualification in this subject area which can enhance your CV and boost career prospects and increase opportunities.
- Qualification gained: NCFE Level 2
- Place of study: Learn from home
- Type of course: Online distance learning course with no exams
- Course duration: 10 to 16 weeks.
Full tutor and customer service support will be provided throughout the course.
*If you order a course as a paper-based method and live outside of the UK then there will be an additional charge for postage. Click here for more information on postage outside of the UK.
Unit 1: Understanding the organisation
In this unit, learners will look at the factors that can affect the organisation and customer service role. This unit also covers employee rights and responsibilities, organisational policies and procedures, career pathways in customer service and the support required.
Unit 2: Prepare to deliver excellent customer service
This unit introduces customer needs, expectations and how to satisfy them. Learners will gain an awareness of procedures, practices, legislation and how to handle complaints.
Unit 3: Communication in the customer service role
This unit explores handling customer service information and working in a team. It also provides an understanding of product promotion, information security, meeting the needs of a diverse range of customers and the evaluation of products and services.
