About this course
Do you want to pursue a career in the business industry, or simply want to gain more knowledge about administrative responsibilities and services to benefit your personal life or current career? If you answered yes to any of the above, this course is perfect for you.
UK employers have recently reported a shortage in the amount of skilled business and administration staff, despite more than four and a half million people already working in this sector. This figure is expected to rise in the coming years as the shortage of skills needs to be filled.
Have you got what it takes to provide the crucial everyday support that organisations need in order to run their business, meet their targets and be successful? Well, this qualification provides you with a thorough understanding of all the aspects of a business administration role, which could enable you to progress within a business environment or pursue a career in the sector.
Completing this course can get you recognised and put you in line for professional development, and is a fantastic addition to your CV when applying for new jobs!
- Qualification gained: NCFE Level 2
- Place of study: Learn from home
- Type of course: Online distance learning course with no exams
- Course duration: 10 to 16 weeks.
Full tutor and customer service support will be provided throughout the course.
*If you order a course as a paper-based method and live outside of the UK then there will be an additional charge for postage. Click here for more information on postage outside of the UK.
Unit 1: Principles of personal responsibilities and working in a business environment
Learners will develop their understanding of the rights and responsibilities of employees and employers as well as the health, safety and security in a business environment. They will also look at ways of communicating effectively with others, improving their performance at work and dealing with problems in a business environment.
Unit 2: Principles of providing administrative services
In this unit, learners will look at a wide range of administrative services including handling mail, using office equipment, arranging meetings, managing a diary, organising travel, making and receiving telephone calls and delivering effective customer service.
Unit 3: Principles of managing information and producing documents
This unit explains the purpose of information technology in a business environment and outlines the procedures for producing documents that are fit for purpose. Learners will also look at the ways of managing electronic and paper-based information.
Unit 4: Principles of supporting change in a business environment
Learners will gain a thorough understanding of why change happens in a business environment and the different ways to respond to these changes. This includes considering the importance of responding positively to changes in a business environment.
Unit 5: Principles of supporting business events
This unit focusses on the organisation and importance of business events and the roles and responsibilities that an administrator would have in relation to an event. For example, the support they would need to provide when an event is being organised, the professional and helpful behaviour they are expected to display and how to deal with problems at business events.
Unit 6: Principles of project management
Learners will develop their understanding around project work in this unit by looking at the difference between routine work and project work. They will also learn how to prepare and plan for a project and how to monitor and evaluate project work.
