Comments
Price
£13.40
Course Type
Online
Duration
0.5 hours
Date
Various dates throughout the year
Entry Requirements
This course is open to all
About this course
Technology has impacted how companies do business and how customer service is delivered. To stay profitable in the internet age, customer service providers should understand and embrace the power of the virtual customer. Virtual customers provide valuable feedback on product development and improvement that in the end improves service for all customers. This course discusses several dynamics that impact companies and the virtual customer.
